Frequently asked questions

General enquiries

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All our quality leather sofas are individually made with the highest quality materials and workmanship. But unlike other operators with fancy showrooms we are predominantly an online store allowing us to save on big overheads, passing those savings directly on to you. Instead of fancy showrooms and middlemen we supply quality leather sofas directly from our manufacturer to your home.
Certainly, we have a showroom located at 61 Alleyne Street, Chatswood NSW 2067 which has a great selection of our quality leather sofas for you to consider. Please click here for our showroom viewing hours during the weekend, or contact us to make an appointment to visit our showroom.

Design Information

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Yes. We have a variety of sofa leather colours available. Please look at the colour scheme tab to view all colours available.
Generally the design of a sofa cannot be changed as they are made from pre-set moulds to make the internal frame structure. However, there a range of other things that we can do to custom make a sofa to fit your room should you fall in love with a particular design. Simply contact us with a description or picture of your dream sofa design and we will do our best to find you something similar.
Generally, we can add or delete seats to make the sofa bigger or smaller, or we can change the width of a seat such that the entire length of the sofa will fit your room size. We can also swap the chaise position, alter its depth or width to suit your body contour. We can also make the seat firmer or even extra soft on request. If in doubt, just contact us and we will only be too happy to help.

Delivery information

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Yes we deliver all across Australia including regional areas. Please contact us if you’re unsure if a particular area is serviced by our removalists.
Once we receive full payment for your sofa order, we will commence production of your sofa, which takes 8-12 weeks to complete and freight to us. Once we receive your furniture in our depot we will give you a friendly call to arrange delivery to your door.
Once we have agreed with you to deliver your sofa purchase, we instruct all our removalists to call in advance to arrange a delivery time with you. Someone at home will need to sign for the sofa upon receipt. We will not deliver your setting to your home unattended (unless previously arranged with your authorisation and direction). If you miss the scheduled delivery, redelivery fees will apply.
Delivery prices include insurance against fire, theft or loss of your setting while in transit. Transport damage such as tears is also covered by our transit guarantee. Where this occurs, transit insurance covers repair only (or replacement at our discretion) and does not cover the occasional small bump, indentations or blemish that may occur during freight. As leather is a natural material, the occasional tick bite or stretch mark may also appear which, is an expected result when buying genuine cowhide leather.

Packing & assembly

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Yes. All our furniture is packed in three layers to withstand the perils of logistics. They include a thick cardboard layer, inner foam/ plastic wrap setting and a plastic cover bag on the outside.
Minimal assembly is required. All our lounges are modular so they usually click into place when attaching one piece to another. Due to the size of our leather lounges, there may however be the requirement to attach (using a power drill) the legs directly to the lounge frame. If you are unsure of assembly requirements for a specific product, please ask us and we can provide further direction.

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What our customers are saying about us

A big sign of relief, thanks

The customer service guy was very helpful and patient with helping me chose my order. Was very cautious as I could not see the sofa in person. But thankfully it turned out great. But delivery did take a long time  

Bobby L.02.03.19 - QLD

Lounges delivered. I am very happy

I have never had such amazing service, they ensured all my needs were met, the U shape leather sofa I have now received is excellent. My friend recommended me here

Lola K.02.12.18 - Victoria

Excellent!

Fantastic lounges at great prices. The service was excellent and we highly recommend Desired Living if you're thinking about getting a quality new lounge!

Michael S.27.07.18 - Sydney

Simply delighted.

My Flake leather Suite arrived today and is absolutely fantastic. There is always a risk in buying something like this online, but the quality is great and the delivery was inside the 12 weeks quoted, even though we are 400kms from Sydney. I can HIGHLY recommend Desired Living for value, quality, service and delivery. Simply delighted. Thanks.  

David H.21.06.17 - Port Macquarie

You guys did an awesome job!!

Thank you desired living. You guys did an awesome job!!

Hanan.S02.12.16 - Canberra

Much better than the sofas available here in regional Wagga :P

Ordered the Bond sofa. Great value for money and the design is much better than what we can get here in our local area. Well worth the wait.

David L15.04.15 - Regional NSW